Delivery Information

This page describes Leaders Resource Books policy on delivery and refunds for all products purchased through this website. We strive to maintain excellent customer service and satisfaction, including a guarantee of every product as it’s described on this website. Contact us on any query that is not addressed below.

Delivery:
  1. Delivery charges for goods delivered within Nairobi or out of Nairobi will incur a delivery cost dependent on the region and package size. (For international orders kindly send an email to info@leadersresourcebooks.com to confirm shipping details):
  2.  ◦ Nairobi CBDFREE     
  3.  ◦ Nairobi suburbsKsh 200       
  4. Kiambu, Kajiado, Machakos CountiesKsh 300       
  5. The rest of the CountryKsh 400    
  6. We reserve the right to choose the most appropriate shipping method according to the size and weight of your order, the location of your shipping address, and other factors. 
  7. Leaders Resource Books will not provide one delivery cost to orders that are split between multiple shipping addresses.
  8. Goods to Nairobi will be shipped within 24 working hours after receipt and clearance of an order and 48 working hours to the rest of Kenya. Note that the shipping times are estimates and not guarantees.
  9. Shipping times can be affected by factors over which Leaders Resource Books has no control, including incorrect delivery addresses, weather, courier and customs delays and Post Office delivery restrictions.
  10. Leaders Resource Books is not responsible for receiving and processing an order with an incorrect shipping address. Please check your shipping address for accuracy. Please allow for additional time for all out of town and international orders. We have no control over certain delays like customs delays.
  11. Local customs and immigration agencies determine any duties or taxes that may be levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient.
  12. Leaders Resource Books cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.